Hot Springs, AR
Frequently Asked Questions
What is a Short-Term Rental?
A Short-Term Rental, also known as a vacation rental, is the rental of a legally-licensed dwelling unit for periods of less than 30 consecutive days per occurrence. A Short-Term Residential Rental Business License is required prior to advertising and renting your property.
Who needs to apply for a Short-Term Residential Rental Business License?
Any owner renting a property for a period of 30 consecutive days or less is required to apply for a Short-Term Residential Rental Business License. It is the owner(s)' responsibility to know and comply with all ordinances, resolutions and regulations that apply to short term rentals within the City of Hot Springs.
What is the Short Term Rental Tax?
This is a 3% tax on your gross short-term rents not already remitted by an intermediary. Hotels also pay this tax. Gross short-term rent includes all consideration received for occupancy including all non-optional fees (other than taxes) such as booking/reservation fees; cleaning fees; pet charges; fees for extra vehicles, people or beds; etc.; and any amounts received from Lodging intermediaries.
When is the Monthly Reporting Tax Form due?
Tax payments are due monthly no later than the 20th of the month following the end of the prior month. If there was no rental activity for the entire month, you are still required to submit the completed Lodging Tax form.
How is penalty calculated on late payments?
PENALTIES: Delinquent one month, the penalty is 5% for each month late, and does not exceed 35%.
What is the cost of an STR License?
There is an annual fee based on the number of bedrooms in the STR property charged for Licensing. The Fee Schedule is as follows:
0-1=$200; 2=$300; 3=$400; 4=$500; 5=$600; 6=$700; 7=$800; 8=$900; 9=$1000; 10=$1100; 11=$1200; 12=$1300; 13=$1400; 14=$1500; 15=$1600
Is the City working with Airbnb?
Yes, the city is working with AirBnB for tax remittance through this platform. If you book rentals through this platform, your Monthly Reporting Tax form will have an area for you to reflect these revenues for which the tax has been paid through the platform.
*You are still required to remit your tax form even if all taxes are paid through platform rentals.
Is the City working with Vrbo?
Yes, the city is working with VRBO for tax remittance through this platform. If you book rentals through this platform, your Monthly Reporting Tax form will have an area for you to reflect these revenues for which the tax has been paid through the platform.
Can I pay by credit card?
Yes! We are able to take Visa and Mastercard. The City of Hot Springs charges a 2.9% + 0.30 Credit Card convenience fee for credit card payments.
Can I pay by e-check ?
Yes! You can select your e-check during checkout. In doing so, you authorize you bank to send the payment electronically to the City of Hot Springs. The City charges a 0.8% Online Check fee with a $5 cap.
I need to close my account. What do I do?
Please email the city of Hot Springs at str@cityhs.net. Please include the closure date and the reason you are closing the account.
How do I amend a return?
Please email str@cityhs.net letting us know you need to file an amended return. In the email please include:
1) What city the amendment is for along with your six digit license/account number, and owner name
2) Period you need to amend (i.e. January form due Feb 20th)
3) If you overpaid or underpaid your original form
4) Brief explanation as to why the form needs to be amended
Once we receive this email we will review your account and send you further instructions.
What types of assistance can GovOS provide to me?
GovOS can assist you with all your system and technical questions. Whether you have a question about the system or technical questions about how to do something in GovOS, please reach out to our support team.
Where are my tax forms? My Action Center is empty.
Your tax forms will be available on the 1st day of the month following the last day of the tax period. For example, the January tax forms will be available in your Action Center on February 1. If you do not see the forms you expected, simply contact GovOS support for assistance.
Can I manage multiple properties with one login?
Yes - to do so, click Add accounts from your user login under Manage Your Account(s). You will need your 6 digit Account Number and the GovOS Activation Code to connect to an existing property record.
Can a property have more than one user?
Yes, each property can have an unlimited number of users. Each user is required to provide the 6 digit Account Number and the GovOS Activation code to be authorized to connect to an existing property record.
I did not receive or I misplaced the letter with my activation code. What do I do?
Contact GovOS blt.str.support@govos.com or by phone at (888) 751-1911 for assistance. You will need to confirm account details to be verified for the account. To protect the security on property accounts, you will need written (e-mail) permission from a registered owner or officer of the property for us to provide you with a new activation code.
Can I file a Zero File tax return through GovOS?
To file a zero file tax form, select your tax form from your Action Center. Then, complete the required information on the remittance, including Gross Rents and any deductions. You will be prompted to confirm your desire to complete the return as a Zero File return. The zero cost check out must be completed for the form to be complete.
Can I schedule a payment in GovOS?
For your security, GovOS does not store any payment information in the system. You will need to enter your desired payment information each time you check out.
How do I change the User on a Property?
All users need to register, just as you did, by going to the home page for that jurisdiction (i.e. https://wheatridge.munirevs.com). They will click on the "Go" button under "New Users". They will also need the 6 digit account number and Activation Code for the property.
I forgot my password. What do I do?
From the Log In page, click the "Forgot your password" link and follow the instructions that will be e-mailed to the User's registered e-mail address.
Do I have to login to GovOS to see my alerts and reminders?
No. All alerts are e-mailed to your authenticated e-mail address. When you login to the system, you will also see any open alerts that need to be addressed in your Action Center.
For Assistance, Contact GovOS Support
blt.str.support@govos.com
(888) 751-1911
When contacting support, be sure to include the jurisdiction (Hot Springs) and your account number in all emails or voicemails. This will help us assist you as promptly as possible. Thanks!
